Cookies & Other Storage Technologies

Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as “cookies.”

We use cookies if you have a Charter Guru account, use the Charter Guru Services, including our website and apps. Cookies enable Charter Guru to offer the Charter Guru Services to you and to understand the information we receive about you, including information about your use of other websites and apps, whether or not you are registered or logged in.

This policy explains how we use cookies and the choices you have. Except as otherwise stated in this policy, the Data Policy will apply to our processing of the data we collect via cookies.

Why do we use cookies?

Cookies help us provide, protect and improve the Charter Guru Services, such as by personalizing content, providing offers and ensuring safe experience. While the cookies that we use may change from time to time as we improve and update the Charter Guru Products, we use them for the following purposes:

Authentication

We use cookies to verify your account and determine when you’re logged in so we can make it easier for you to access the Charter Guru Services and show you the appropriate experience and features.

For example: We use cookies to keep you logged in as you navigate between Charter Guru pages. Cookies also help us remember your browser so you do not have to keep logging into Charter Guru and so you can more easily log into Charter Guru via third-party apps and websites.

Security, site and product integrity

We use cookies to help us keep your account, data and the Charter Guru Products safe and secure.

For example: Cookies can help us identify and impose additional security measures when someone may be attempting to access a Charter Guru account without authorization, for instance, by rapidly guessing different passwords. We also use cookies to store information that allows us to recover your account in the event you’ve forgotten your password or to require additional authentication if you tell us your account has been hacked.

We also use cookies to combat activity that violates our policies or otherwise degrades our ability to provide the Charter Guru Products.

For example: Cookies help us fight spam and phishing attacks by enabling us to identify computers that are used to create large numbers of fake Charter Guru accounts. We also use cookies to detect computers infected with malware and to take steps to prevent them from causing further harm.

Insights and measurement

Cookies also allow us to provide insights about the people who use the Charter Guru Services, as well as, the people who interact with the Charter Guru websites and apps.

For example: We use cookies to improve our ads targeting people with same interests as our current users.

We also use cookies to help you opt out of seeing ads from Charter Guru based on your activity on third-party websites.

Site features and services

We use cookies to enable the functionality that helps us provide the Charter Guru Services.

For example: Cookies help us store preferences, know when you’ve seen or interacted with Charter Guru Products’ content, and provide you with customized content and experiences.

We also use cookies to help provide you with content relevant to your locale.

For example: We store information in a cookie that is placed on your browser or device so you will see the site in your preferred language.

Performance

We use cookies to provide you with the best experience possible.

For example: Cookies help us route traffic between servers and understand how quickly Charter Guru Services load for different people. Cookies also help us record the ratio and dimensions of your screen and windows and know whether you’ve enabled high contrast mode, so that we can render our sites and apps correctly.

Analytics and research

We use cookies to better understand how people use the Charter Guru Products so that we can improve them.

For example: Cookies can help us understand how people use the Charter Guru Service, analyze which parts of the Charter Guru Services people find most useful and engaging, and identify features that could be improved.

Where do we use cookies?

We may place cookies on your computer or device, and receive information stored in cookies, when you use or visit:

• The Charter Guru Services
• The Charter Guru Websites
• The Charter Guru Apps

Do other parties use cookies in connection with the Charter Guru Products?

Yes, other parties may use cookies on the Charter Guru Products to provide services to us and the businesses that advertise on Charter Guru.

For example, our measurement partners use cookies on the Charter Guru Products to help us better understand our customers and audiences, for example Google Analytics can help us learn more about the traffic coming to our websites.

How can you control Charter Guru’s use of cookies to show you ads?

One of the ways we use cookies is to show you useful and relevant ads on and off Charter Guru. You can control how we use data to show you ads by using the tools described below.

Everyone:

You can opt out of seeing online interest-based ads from Charter Guru and other participating companies through the Digital Advertising Alliance in the US, the Digital Advertising Alliance of Canada in Canada, or the European Interactive Digital Advertising Alliance in Europe or through your mobile device settings. Please note ad blockers and tools that restrict our cookie use may interfere with these controls.

More information about online advertising:

The advertising companies we work with generally use cookies and similar technologies as part of their services. To learn more about how advertisers generally use cookies and the choices they offer, you can review the following resources:

• Digital Advertising Alliance
• Digital Advertising Alliance of Canada
• European Interactive Digital Advertising Alliance

Browser cookie controls:

In addition, your browser or device may offer settings that allow you to choose whether browser cookies are set and to delete them. For more information about these controls, visit your browser or device's help material. Certain parts of the Charter Guru Products may not work properly if you have disabled browser cookie use.